Support
AXIS TMS platform support
Technical and training support is unlimited and included at no cost with every plan. Start with the support center below, or pick up the phone — we would rather you called than stayed stuck.
Manuals, training, and answers
Our documentation lives in the AXIS TMS Support Center. Each link below opens it in a new tab.
- Knowledge base (opens in a new tab) The full support center — searchable articles covering every part of the platform.
- User manuals (opens in a new tab) Step-by-step manuals for the AXIS TMS Pro platform and the driver app.
- Training videos (opens in a new tab) Recorded walkthroughs for dispatchers, drivers, and back-office staff getting started.
- Feature details (opens in a new tab) Reference articles explaining how individual features behave and how to configure them.
- System requirements (opens in a new tab) What your computers, tablets, and in-cab hardware need in order to run the platform.
- Release notes (opens in a new tab) What changed in each release of AXIS TMS Pro, newest first.
- Security and legal (opens in a new tab) Security practices, terms, and the legal documentation behind your account.
- Create a support ticket (opens in a new tab) Send our support technicians the details and they will pick it up from there.
Support is included, not billed by the hour
If you hit a technical issue or want guidance on a particular feature, our technicians are available at no added cost to you. Unlimited technical support and unlimited training support come with every plan.
Hotline hours
- Monday – Friday
- 8am – 6pm EST
- Saturday
- 10am – 2pm EST
- Sunday
- Closed
Outside those hours, create a ticket in the support center and our technicians will pick it up.
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No credit card required. Keep your data, your drivers, and your loads — we handle the transfer.